Delete your account
You can request deletion without reinstalling the game or making a new purchase.
- In the game, open the hotel and then the settings gear.
- In the account section, choose Delete account and confirm the permanent deletion. An internet connection and the account's own sign-in session are required.
- If you cannot access the app/account, email kontakt@dali-ai.ch with the subject Passenger account deletion. Tell us the race nickname and whether you used Apple or Google. We will agree a proportionate way to verify ownership; a nickname alone is not enough. Do not send your password or identity papers unsolicited.
Deletion removes the game account, public race profile, monthly results/rewards, group membership and account-linked wallet/ad/purchase records. Groups you own are removed. Local game-account connections are cleared; device-only/offline progress may need to be cleared separately in the app or device settings. A minimal hashed suppression record prevents background requests from recreating the account. A deletion receipt lasts 24 hours; purchases leave an unlinked replay-prevention record. The privacy notice explains these exceptions and their duration. Deletion does not delete your Apple/Google account or the store's own transaction history. If a stored Apple authorisation token is available, we request revocation automatically. Automatic retries remain valid for 7 days, with expired encrypted retry data removed during the scheduled cleanup every 15 minutes; the outstanding step is reported separately from game-data deletion; older Apple accounts without a stored token require manual revocation. You can manage that authorisation in your Apple/Google account settings. Refunds are requested separately from the relevant store.